SAUNA LOUNGE ETIQUETTE

CANCELLATION + RESCHEDULE POLICY

We understand that life happens however we kindly request you provide us at least 12 hours notice to avoid a late cancellation fee.

If you wish to cancel or reschedule less than 12 hrs before your appointment, we take 50% of the booking cost as a cancellation fee.

If you cancel or reschedule your appointment less than 24 hours before your appointment, a 100% cancellation charge will be incurred.

If you don’t show up for your appointment, we have no way of trying to fill your spot so you will be charged 100% of the service cost.

If you can’t attend an appointment due to unforeseen sickness (including covid) we will require a copy of a medical certificate in order to consider waiving any cancellation fees.

PAYMENTS

All of our appointments, we take 100% upfront payment, either with a credit card or gift voucher, to secure the appointment.

All credit card details are securely managed by our payment processor Stripe (online payments) or Square (in studio payments).

And all payments are fully refundable if you cancel or reschedule your booking outside of our 12-hour Cancellation and Reschedule Policy, detailed above.

Our cancellation policy exists to protect SKUHLPT and our staff against financial loss, so thank you for respecting it 🤍

LATENESS

While we understand that things don’t always go to plan, we are not in a position to accommodate guests running behind schedule as it impacts the experience of subsequent guests. So that our staff can take good care of you and ensure a relaxing experience for all, we ask guests to arrive a few minutes before their session, and complete their session at the allocated completion time. Our team have permission to knock, and politely request your session end if 5 mins after the session you haven't yet exited the room.

SAUNA Code of Conduct

We have a strict no BS approach to wellness in our Sanctuary. We are an inclusive space and we respect all bodies, shapes, sizes, colours, gender expressions, and abilities.

We have a zero-tolerance policy for any funny business. If you are caught engaging in any acts of a sexual nature whilst at SKUHLPT, you will be escorted out immediately and it will be considered a strict ban from entering our premiss again.

Our Sauna is Infrared therefore considered a Dry Sauna. This means our electrics