please take your time to familiarise yourself with our sanctuary guidelines. we are mindful that to be able to facilitate an inclusive environment for all, we need to ensure that our sanctuary guidelines + policies are adhered to by our wider community. we thank you for your contribution + commitment in creating a space for everyone to enjoy + invest in SELF.
BOOKING YOUR CLASS :
we currently use MOMENCE as our booking platform. for ease, please visit our schedule to book a session that suits you (you can also use our SKUHLPT App to manage your bookings), alternatively head to our pricing to find a membership or session pack that meets your needs.
OUR CLASS SIZES :
our Pilates studio is a TEN reformer bed studio. we have allowed for ample space in our layout so that each client can move freely, safely + in comfort.
we require a minimum of THREE or more clients for a session to run. for two or less, the session will be cancelled. you will be contacted via text, phone or email no later than 2 hours prior to the start of class + your session returned. all three methods of contact will be made if one or more are unsuccessful.
CANCELLING YOUR CLASS :
cancellations made more than 9 hours before class will have their session returned to their MOMENCE account.
late cancellations made less than 9 hours before class will forfeit the session. no exceptions unless a medical certificate can be provided.
no shows + absences will forfeit the session. (10 minutes or more Late is considered a No-Show) - please see our fees + charges.
ULTIMATE members :
late cancels + no shows will incur a $18 fee. fees are charged to the card on file 48 hours after the planned session.
NOTE : emails + messages on social media notifying us of a cancellation or booking requests won’t be accepted. Please log into your MindBody account to manage your bookings.
if a class you want is full, you have the option to sign up for the waitlist. if + when a spot becomes available you may get a text or email from us offering you a place in that session.
if we don’t receive a response, the system will automatically book you in as we assume you’re coming, if you no longer want the session when offered, make sure you respond with N to the text or No Thanks to the email. You won’t be charged a late fee or lose the session UNLESS you choose to accept the session (either by not responding) + later change your mind.
ARRIVAL TIMES :
please arrive 5-10 minutes before class.
our sessions are 45 minutes, therefore we start our classes promptly on time + late comers (5 or more minutes) will be unable to join as it disrupts the experience for our other sanctuary members. if you’re late you forfeit the session + are considered a “No Show”.
any spare reformers will be offered to our waitlisted members + walk ins.
MOBILE PHONES + iWATCHES :
we appreciate we live in a modern world however, S K U H L P T has been created as a sanctuary for SELF, where our community switch off from the outside world, and drop into SELF.
to maintain a peaceful space for everyone, we kindly request NO PHONES IN THE SANCTUARY SPACE. phones in bags are to be turned on silent for the duration of our session + kept with your belongings in the lockers.
NEW TO OUR SPACE + PILATES :
please arrive 10 minutes before the session starts to meet your teacher + the reformer you will be using for the class. any injuries or ailments need to be shared with your teacher before the session starts.
please leave all personal belongings at the bench(except your drink bottle). no phones allowed in the sanctuary space (next to your reformer).
our teachers are Pilates qualified + trained to support you throughout the class + give you options that meet your body’s needs on the day.
if anything doesn’t feel quite right, please communicate with the teacher to ensure we find a suitable alternative to keep you moving.
WHAT TO BRING :
- drink bottle
- sweat towel (optional - unless you are known to perspire)
- socks (we request all community members wear grip* socks for both hygiene + safety reasons)
WHAT WE OFFER :
- a safe + welcoming environment
- qualified Pilates teachers
- gender-neutral bathroom (no shower)
- filtered tap water
we welcome our pregnant clients to join throughout their pregnancy journey. if you have an uncomplicated pregnancy + are feeling well, it’s our pleasure to support you along this magical journey. below are our gestation milestones for studio classes:
ANY studio classes : up to 15 weeks pregnant (note that JUMP is our higher cardio class + caution to be taken)
please speak with us via firstname.lastname@example.org to address your specific needs
ETIQUETTE + CODE OF CONDUCT :
S K U H L P T is a dedicated space for investing in SELF. we take the responsibility for the energy we bring to our space seriously and request that each of our guests + members do the same.
we are an inclusive + conscious community for all people inclusive of self-identifying gay, lesbian, bi, queer, non-binary, trans people, gender fluid people, people of colour, fat people, older people + disabled people. we don’t + won’t tolerate any form of discrimination or abusive behaviour to our community members or team. this is non negotiable.
any persons who act in defiance of this code will be asked to leave the studio, their sessions refunded + their account terminated.
REFUNDS + RETURNS POLICY :
we do not offer refunds for change of mind, unused sessions, studio closure due to any circumstance unforeseen by or external to the business, in line with Consumer Affairs WA policy.
sessions cannot be transferred to another person.
all sanctuary members must have their own account (for safety + insurance purposes) and purchase their own sessions.
anyone found not to be using their own account will be asked to set one up + purchase their own class passes
HOLDS + SUSPENSIONS
all sanctuary memberships (LIFESTYLE + ULTIMATE) holds are limited to TWO WEEKS in a six month period. further extensions will be charged at $15 per 7 days.
Email email@example.com with at least 5 days notice. (direct debit members have the same policy as ‘pay as you go pack members’)
sanctuary memberships can be cancelled anytime from the following cycle. Simply email firstname.lastname@example.org with at least:
7 days notice before your next debit. (refunds will not be given if notice falls on the day of the debit, or soon after)
- gift cards can be used for sanctuary sessions + product at S K U H L P T sanctuary for SELF (for online retail product, please contact email@example.com for processing).
- gift cards are not not redeemable for cash + are non-transferable if allocated to a MOMENCE account.
- S K U H L P T does not offer refunds, transfers, suspensions or extensions on Gift Cards for change of mind, injury, illness, or any other reason.
- all purchases are final and in accordance with the Australian Competition + Consumer Commission.